Increase Operator Productivity With an Intuitive Operator Console
Your hospital call centre or operator services group is likely looking for ways to handle rising call volumes while providing high-quality caller service. Spok’s contact centre solutions enables operators to process time-sensitive information quickly and accurately.
Using an Advanced Operator Console for Fast Call Processing
Provide operators with the information needed to process calls using their computers, with just a few keystrokes. With Spok’s operator console solution, operators can quickly and accurately look up staff and launch code calls, as well as message and page to individuals, groups, and roles.
Why Advanced Operator Consoles are Effective
- Simplifies the call-taking process to handle higher call volumes with fewer resources
- Simplifies the consult process to connect patients with the clinicians they need to see
- Generates revenue by providing answering services to outside clinicians or groups
- Reduces costs by centralising call centre operations