Ensure High Levels of Caller Service and Well-Trained Agents with Call Centre Recording
A consistent, intuitive system for recording and evaluating how all calls are handled enables you to provide agents with the tools they need to deliver top-notch customer service every time they’re on the phone.
Record and Score All Calls Going In and Out of Your Call Centre
Spok’s call centre recording solution enables supervisors to record calls and concurrent screen activities, monitor staff performance, produce comparative reports for individual agents, and introduce focused training initiatives.
Why Call Centre Recording and Quality Management is Effective
- Improves operator call handling by identifying training needs
- Enhances call quality and professionalism
- Provides an audit trail of calls to retrace conversations if organisational disputes arise