Improve customer service through best-in-class contact centre solutionsProvide fast and effective help to callers
Manage rising call volumes with high-quality caller service

With more automated and efficient processes, increase operator productivity, reduce costs, and elevate your call center to provide unparalleled customer service. Easy-to-use technology and efficient processes help recruit and retain call centre staff. Removing the burden of manual tasks enables call centre agents to handle more diverse duties and responsibilities, and transform your contact centre into a revenue generating hub. And, doctors, nurses, staff, patients, and family members receive accurate information quickly.

Support internal clinical communications and provide elevated customer service for external callers. Quickly and accurately look up staff and launch code calls, as well as message and page to individuals, groups, and roles. Armed with an enterprise directory and powerful on-call rostering, it’s easy to maintain personnel information and make important updates, manage scheduling, send messages, and find others. You’ll no longer need to reference outdated directories, spreadsheet-based on-call rosters, or multiple databases. Say goodbye to the paper-based chaos, and get access to everything you need with just a few keystrokes.

Need speech recognition to help process routine phone requests and reduce operator workloads? You’ve got it. Looking for a solution for call recording and quality management to provide focused operator training? That’s an option, too. An enterprise directory and powerful on-call rostering tool provide the base to excel your contact centre.
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Your platform solution for clinical communications
Explore our platform:
Secure messaging
Enable seamless communication with care teams across your health system
Enterprise directory
Rely on one centralised directory as the single source of truth for all roles across your hospital
On-call rostering
Accurate and up-to-date rostering information at your fingertips
Clinical care
Connect clinical teams with the people and information they need when and where it matters most
Clinical Diagnostics
Speed delivery of radiology and laboratory results for better patient care
Contact centre
Improve caller service through best-in-class contact centre solutions
Paging
Manage your paging strategy for reliable, cost-effective messaging