Healthcare contact centre

Improve customer service through best-in-class contact centre solutions

Provide fast and effective help to callers

Manage rising call volumes with high-quality caller service

Provide callers with exceptional service and increase staff productivity

Go beyond an “answer and transfer” contact centre
With more automated and efficient processes, increase operator productivity, reduce costs, and elevate your call center to provide unparalleled customer service. Easy-to-use technology and efficient processes help recruit and retain call centre staff. Removing the burden of manual tasks enables call centre agents to handle more diverse duties and responsibilities, and transform your contact centre into a revenue generating hub.  And, doctors, nurses, staff, patients, and family members receive accurate information quickly.

Simplify your contact centre processes
Support internal clinical communications and provide elevated customer service for external callers. Quickly and accurately look up staff and launch code calls, as well as message and page to individuals, groups, and roles. Armed with an enterprise directory and powerful on-call rostering, it’s easy to maintain personnel information and make important updates, manage scheduling, send messages, and find others. You’ll no longer need to reference outdated directories, spreadsheet-based on-call rosters, or multiple databases. Say goodbye to the paper-based chaos, and get access to everything you need with just a few keystrokes.

Choose which contact center solutions work for you
Need speech recognition to help process routine phone requests and reduce operator workloads? You’ve got it. Looking for a solution for call recording and quality management to provide focused operator training? That’s an option, too. An enterprise directory and powerful on-call rostering tool provide the base to excel your contact centre.

Speech recognition

Call recording

Join us at the forefront of secure clinical communications

See why 2,200+ hospitals, including the best hospitals, trust Spok for communications

Your platform solution for clinical communications

Explore our platform:

Secure messaging
Enable seamless communication with care teams across your health system

Enterprise directory
Rely on one centralised directory as the single source of truth for all roles across your hospital

On-call rostering
Accurate and up-to-date rostering information at your fingertips

Clinical care
Connect clinical teams with the people and information they need when and where it matters most

Clinical Diagnostics
Speed delivery of radiology and laboratory results for better patient care

Contact centre
Improve caller service through best-in-class contact centre solutions

Paging
Manage your paging strategy for reliable, cost-effective messaging