Healthcare contact centre

Go beyond an “answer and transfer” contact centre
With more automated and efficient processes, increase operator productivity, reduce costs, and elevate your call center to provide unparalleled customer service. Easy-to-use technology and efficient processes help recruit and retain call centre staff. Removing the burden of manual tasks enables call centre agents to handle more diverse duties and responsibilities, and transform your contact centre into a revenue generating hub.  And, doctors, nurses, staff, patients, and family members receive accurate information quickly.

Simplify your contact centre processes
Support internal clinical communications and provide elevated customer service for external callers. Quickly and accurately look up staff and launch code calls, as well as message and page to individuals, groups, and roles. Armed with an enterprise directory and powerful on-call rostering, it’s easy to maintain personnel information and make important updates, manage scheduling, send messages, and find others. You’ll no longer need to reference outdated directories, spreadsheet-based on-call rosters, or multiple databases. Say goodbye to the paper-based chaos, and get access to everything you need with just a few keystrokes.

Choose which contact center solutions work for you
Need speech recognition to help process routine phone requests and reduce operator workloads? You’ve got it. Looking for a solution for call recording and quality management to provide focused operator training? That’s an option, too. An enterprise directory and powerful on-call rostering tool provide the base to excel your contact centre.