Hospital Contact Centre Solutions

Efficient Healthcare Call Centre Solutions

Spok’s contact centre solutions provide hospital call centres with a suite of tools that allow operators to connect staff and external callers in a way that is accurate, fast, reliable and professional.

 Operator Console

Direct operators through important tasks with easy-to-use screens that include all the necessary information to process communications efficiently. Learn more.

 Web-Based Directory

Keep personnel information current by allowing qualified users to log on and make important updates, manage on-call rosters, send messages, and find others. Learn more.

 Call Recording and Quality Management

Easily record, monitor, and score your contact centre agents’ conversations to provide focused training and improve customer service. Learn more.