Customer Technical Support Hours
Normal Business Hours
Monday through Friday from 8.30 a.m. to 5.00 p.m. (Western Australia, GMT +8)
After Hours Support
24 hours a day, 7 days a week, 365 days per year
Telephone Support Numbers
- +61 (8) 6240 0094 (if calling from outside Australia)
- 1800 016 719 (toll free within Australia)
Note: Your customer support PIN code is required to access premium support (24/7/365).
Submit Tickets Via the Customer Community Web Portal
Access the customer community here to submit a ticket.
Email APACemail@example.com if you have a question regarding your existing maintenance agreement or if you need a quote for your maintenance renewal.