Spok Mobile simplifies communications and strengthens care by using smartphones and tablets for your hospital's secure, critical communications: code alerts, patient updates, test results, consult requests, and more.
All messages are presented in a consolidated view, with the user able to select any to view the full conversation string.
In addition to text, photos and videos can be shared, and are also encrypted both on the device as well as in transit.
Photos and videos can be attached either from the device’s storage or via our integration with Box virtual storage.
A lot more than just a texting app, Spok Mobile can receive alerts from patient monitoring systems.
Spok Mobile can also connect ordering providers with test results from the Lab, Radiology, and other departments, enabling critical results to be seen quickly for fast response.
When the recipient hits "Accept" at the bottom of the results message, that acknowledgement can be written back to the patient's EMR with a time and date stamp of when the test result was accepted.
Clinicians don’t often know exactly who they need to message, but know they need to reach a certain on-call role.
Spok Mobile allows users to search by name, department. or on-call role, so typing “Card” will result in potential recipients with “Card” in their name, those in the Cardiology department, or anyone currently on-call within Cardiology.
Spok Mobile guards the security of electronic protected health information (ePHI).
We use a variety of security features, including encryption, application lock, automated message removal, password-protected inbox, and remote device wipe to keep messages secure in accordance with guidelines from HIPAA and the HITECH Act.
Users can select their status within Spok Mobile which will then be visible to other users indicating whether or not a message should be sent to that individual.
The underlying directory can be segmented in such a way to be used across multiple facilities within an organization. This allows the user to choose one facility for the purpose of searching the directory for names or on-call roles.
Spok Mobile allows hospitals to send messages to Spok pager numbers and have them go to the right person’s smartphone. Smartphone users simply download an app to connect to the software. All of this is accomplished without changing the way messages are sent or updating pager numbers. Learn more about Spok Mobile + Pager.