Government solutions

Safe, secure, and efficient critical communication software

Trust in our proven expertise at all levels of government

We’re your partner when it comes to the security of the nation, the safety of the public, and the protection of classified information. For more than 30 years, federal agencies—including Veterans Affairs hospitals, the Department of Defense, and civilian agencies—as well as state and local organizations, have relied on Spok for mission-critical communication software. Spok solutions serve the U.S. Air Force, U.S. Navy, and the U.S. Marines on more than 50 military bases. When communications matter, you can count on Spok.

Create a communication infrastructure that meets your unique requirements

Use technology solutions that improve communication for your call center activities, emergency notifications, alarm communications, and critical smartphone messaging. Find the right people immediately, regardless of what communication device they’re using or where they’re located. We even have solutions to help deployed soldiers keep in touch with loved ones from the front lines. Schedule a consultation to learn how we can help with your mission-critical communication.

Achieve compliance with our certified solutions

Given the serious nature of mission-critical communication, we provide solutions with the highest levels of security as required by the U.S. government and U.S. military. We also provide solutions for public safety needs and requirements. If you’re looking for solutions that have received Joint Interoperability Test Command (JITC) certification, we’ve got you covered. See a list of our JITC-approved solutions in our frequently asked questions below.

Keep safety high during critical events

In an emergency, every second counts when lives are at stake. Our emergency notification solution turns your business continuity plans into message templates that can specify who to notify, what device to use, and the time allowed for the receiver to take action before the message is escalated to the next person or group. Deliver the right information to the right people at the right time. Plus, meet and exceed the requirements of Kari’s Law and the Ray Baum’s Act.

Get critical alerts to your staff quickly

Integrate alarm systems such as fire detection, door alarms, and security/duress to the devices your staff carry, including Wi-Fi phones, pagers, smartphones, and other mobile technology. Providing the correct staff with immediate notifications, including a time-stamped log of communications that makes it easy to meet documentation requirements, allows for fast action and minimizes potential damage, litigation, or losses. Learn more about solutions for critical alerting.

Protect mobile communication with encrypted messaging

Keep security at the forefront of your text messages with encrypted messaging that will keep your data, information, and communications secure. All messages are logged with a date and time stamp for audit purposes. The application also separates critical messages from less important emails and SMS messages.

Improve productivity with contact center solutions

Provide contact center operators with the right information to process your mission-critical calls efficiently. Keep staff information current by allowing authorized users to log on anywhere, anytime to perform a variety of important updates, manage on-call scheduling, send messages, and perform directory searches.

Field emergency calls quickly and accurately

Give public safety answering point (PSAP) call-takers the speed and flexibility to field emergency calls quickly and accurately. Transmit the 9-1-1 caller’s exact phone number and precise location (building, floor, room). This reliable, automatic transfer of information will help provide vital, lifesaving details and notify the appropriate on-site personnel that an emergency call is in progress.  Learn more about our  9-1-1 call center solutions.

Case studies

See how government agencies use Spok for safe, secure, and efficient critical communication.

Frequently asked questions

Many Spok solutions have received Joint Interoperability Test Command (JITC) certification and are listed under the Department of Defense’s Unified Capabilities Approved Products List. This encompasses Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group (DSAWG) and Interoperability Certification (IOC) from the Joint Staff (JS). This accreditation means our solutions provide the highest levels of security and interoperability as required by the U.S. government and the U.S. military.

These Spok solutions have received IA/IOC certification:

JITC certification documents:

Yes. Please see below for the GSA contract scope.

GSA contract scope:
Advanced Wireless Personal Messaging Equipment and Services (Paging) for Federal Agencies Nationwide. Messaging equipment and services are for One-Way immediate response paging, Two-Way immediate response and “store and forward” messaging and Assured Delivery messaging.

Formats shall include numeric and alpha-numeric text, voicemail, and email messaging. These services shall include purchase and lease of messaging equipment, training, customer support, maintenance, add-on services, direct ordering and billing, and consolidation of requirements. Messaging services must incorporate use of small, highly portable personal messaging devices using commercially available off-the-shelf batteries or rechargeable power cells.

Messaging services will provide the capability to generate messages and receive replies via the Internet and personal computing devices using modems or other interfaces to access the Public Switched Telephone Network. Systems shall integrate both One-Way and Two-Way paging networks for delivery of messages.

General Services Administration, Federal Supply Service (GSA, FSS)
Nationwide Paging Contract for Advanced Wireless Personal Communications Equipment and Services.

GSA Contract Number: GS-35F-0262T 
Indefinite Delivery (ID), Multiple Award GSA Schedule.

GSA Contract Term: 
Awarded by GSA, FSS/IT Acquisition Center, Arlington, VA on February 6, 2007 for a five (5) year base and renewable for three (3) five-year Government renewal options.

GSA End User License Agreement

GSA Eligibility: 
Per GSA ORDER ADM 4800.2E, Eligibility to Use GSA Sources of Supply and Services, qualified buyers against the GSA contract include:

  • All federal agencies nationwide; including Wholly owned and mixed-ownership Government corporations.
  • The District of Columbia.
  • The Senate and House of Representatives, and activities under the Architect of the Capitol.
  • All tribal governments nationwide, as authorized by law.
  • Authorized federal contractors nationwide.
  • Agency-sponsored universities and laboratories nationwide.
  • Non-Federal firefighting organizations cooperating with the Forest Service.
  • International Organizations such as American Red Cross, United Nations, NATO, others.

GSA Additional Information:
Visit the GSA website for additional information regarding this contract.

On August 1, 2011, Spok (formerly USA Mobility), the Army Contracting Command Aberdeen Proving Ground (ACCAPG) Desert Division, at Ft. Huachuca, Arizona along with the U.S. Air Force and Integrated Infrastructure & Telecommunications Services (I2TS) established the Following BPA agreement number W91RUS-11-A-0010 for Wireless Data Telecommunications Equipment and Associated Services.

This BPA is entered into under the auspices of the Department of Defense Wireless Strategic Sourcing Initiative.


Issued By:
2133 Cushing , Bldg. 61801, Room 3212
Fort Huachuca, AZ 85613

BPA Contract Type:
Indefinite Delivery/Indefinite Quantity (ID/IQ),
Fixed Price Contract to include the following terms and conditions (FAR Part 13.05(c) and Part 12 apply).

BPA Contract Term:
BPA will expire five years from date of signature (August 1, 2011).
BPA Term has been extended until July 31, 2022

BPA Contract Scope:
Standard Spok products and airtimes services as listed in the BPA. Any and all future wireless products and services will be available upon contract modification of this BPA.

BPA Eligibility (Authorized BPA Users):

  • All U.S. Army/U.S. Air Force/Integrated Infrastructure & Telecommunications Services
  • All Department of Defense authorized purchasers
  • Any Government GPC holder or buyer
  • DOD Government Contractors
  • DOD Telecommunications Services Control Officer (TSCOs) within the National Capital Region (NCR)

BPA Contract Advantages:

  • Delivery Order against a contract — not a Purchase Order against a schedule.
  • Contract meets all CICA (Competition in Contracting Act) requirements. Does not require further competition.
  • Discounted pricing is based on commercial pricing, and since the rates as offered are equal to or less than the rates as offered to the general public, the pricing upon which this BPA is based is determined to be fair and reasonable.

Coverage — highly efficient ReFLEX® 25 digital point-to-multipoint platform offers higher signal strength, in-building penetration, and far greater landmass and population coverage of cellular, PCS, and wireless broadband combined.

Do you need to improve your critical communications?

Want to learn more about how we can help solve your communication challenges? We can help you determine what solutions will best meet the goals of your organization.