Streamlining Communications With Spok

Industry:

  • Healthcare

Business Drivers:

  • Improve communications among patients, care teams, and ancillary departments
  • Ensure that all messages are sent securely, reliably, and quickly
  • Implement call recording and improve the quality of patient call transactions

Solutions:

  • Spok Care Connect®: operator console, clinical alerting, secure texting, call recording

Results:

  • One solution that supports messaging to all devices for Robert Wood Johnson University Hospital
  • Physicians can receive messages on their preferred device about patients at multiple locations
  • Improved patient care through workflow-driven communications
  • Comprehensive reporting for patient care
  • Reduced average message delivery time from 5-30 minutes to less than 1 minute