Using Spok, UPMC created one console view and implemented a single tab to access contact details. Now, operators have all the information they need at their fingertips.
Transitioned contact center agents to a remote-work posture and successfully maintained operations at the virtual frontline of the COVID-19 pandemic.
Alleviated clinician burnout with faster, easier communications and simplified operations by consolidating contact centers into a centralized location.
Improving hospital communications with the Spok Care Connect platform.
Enhance staff communications via HIPAA-compliant messaging
Enabling smarter, timely communications that result in real-time patient interventions
Improve communication and empower staff with web directory and on-call scheduling
Reducing response time to urgent events and decreasing time needed to communicate with groups
Managing medical service communications during a major international cycling event
Dramatically reducing response time to critical events by making efficiency improvements
Improving physician and call center communications
Improving patient care with reduced noise and improved communications for quicker response time
Improving communication among caregivers
Reaching on-call physicians quickly during an unexpected crisis using Spok secure messaging
Improve call center efficiency and communication with Spok secure messaging application
Increase patient safety and communication with Spok secure messaging application
Helping physicians communicate easily and protect sensitive information with secure texting
Enabling fast, secure texting among staff
Boost clinician satisfaction and improve sepsis mortality rate
Spok Care Connect improved response time and enhanced communication throughout the organization
Improving process for code blue and neonatal intensive care (NICU) alerts
Increasing nurse staff efficiency and effectiveness
Reducing alarm fatigue and enhancing patient care with Spok clinical alerting
Spok clinical alerting integrating with various systems to alert staff quickly of critical situations
Improving care by linking alerts from various systems to mobile staff carrying wireless telephony
Simplifying and standardizing communications throughout the healthcare system
Sending alerts from various systems directly to the right staff speeds patient response
Deployment of Spok contact center solution led to numerous efficiency gains. Most significant was the dramatic decrease in average call handling time from 43 seconds to 18 seconds (or 75.3% decrease).
Increased operator productivity and improved communication and care coordination between clinicians and other hospital staff.
By providing competitive salaries, a clear career progression, and more efficient ways to use Spok console, University of Utah Health increased engaged employees from 33% in 2015 to 74% in 2017.
Reducing abandonment rate and improving quality of service for physicians , staff, and patients
Increasing physician satisfaction and patient care by improving cross hospital communications
Increasing reliability with contact center technology, web directory, and on-call schedules
Boosting productivity with contact center technology
Standardizing directory data integrations with the help of Consulting Services
Issued emergency notifcation to all >20,000 employees within 8 minutes
Decreasing disaster response time with alerts
Large healthcare system speeds 9-1-1 caller response and emergency call handling with e.Notify
e.Notify provides leading Indiana hospital network with effective emergency notification
Speeds code initiation and response time
Enter your email address:
Delivered by FeedBurner