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Contact Centers in Healthcare 2019 Report

Contact Centers in Healthcare 2019 Report

The role of the contact center continues to face significant change. As healthcare organizations continue to implement value-based care models, the rate of change will not slow down. In our second annual report, we surveyed over 300 healthcare professionals to learn key challenges, strategies, trends, and the importance of the contact center in the patient experience.

Read our 2nd annual survey to see how healthcare professionals from hospitals and health systems around the country answered these questions:

  1. How important is the hospital contact center in contributing to the patient experience?
  2. What are the most common challenges faced by the hospital’s contact center?
  3. How can the contact center be improved?

Download this extensive visual report to learn the answers to these questions, and more.

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