What Hospital CIOs Think About Data Security and Clinical Mobility 

Over the past 20 years, the avenues for sharing protected health information (PHI) have multiplied, and data breaches have become much too commonplace. At Spok, we wanted to understand more about how pressing the data security concern is for IT executives. We designed a survey for Chief Information Officers (CIOs), and it was administered by CHIME in March 2017. More than 100 CIOs took the survey, and here are their responses:

95% data compromised

26% Unsure about PHI

30% hospital data estimate

56% resource constraint risk

61% of hospitals enforce penalties

What secure communication methods do clinical staff use?

Clinical Staff graphic

Communication Methods

Hospital secure texting by the numbers

41% do not support HIPAA

35% supply secure texting

Top 4 reasons hospitals use pagers

In House Pager Stats

11% CIOs consideration

69% mobile strategies initiative

40% CIOs

60% Established process

30% of clinical staff

60% mobile access to support systems

30% of call alerts

63% Formal process report

Successful mobile technology workflow

New technology success Stats


It’s clear that CIOs are aware of the challenges and opportunities involved in getting their arms around data security and mobile communication options for their organizations. Sixty percent say process improvement teams at their organization are working on mitigating gaps in clinical workflows. Mobility and clinical process improvements are important to hospital leaders, and CIOs plan to make impactful changes. However, the execution remains a work in progress: Greater than 30 percent of clinical staff cannot receive messages from colleagues on mobile devices. We will be interested to see how this data shifts over time as IT leaders continue to balance data security with better access to information on mobile devices in pursuit of improved staff satisfaction and patient care delivery.