Communications Software for Civilian Agencies
Every day Spok helps federal civilian agencies integrate technology, automate processes, consolidate operations, and standardize communications to enhance safety and satisfaction enterprise-wide and cut costs.
IMPROVING PRODUCTIVITY WITH
CONTACT CENTER SOLUTIONS
Spok’s operator console* provides contact center operators with the right information to process your mission-critical calls efficiently. Additionally, expand your system’s capabilities beyond your operator group by offering an alternative method by which directory information can be accessed with a secure web-based directory*. Keep personnel information current by allowing authorized users to log on anywhere, anytime to perform a variety of important updates, manage on-call scheduling, send messages, and perform directory searches. Learn more about Spok’s contact center solutions.
SUPPORTING TODAY’S MOBILE WORKFORCE
Data security and information integrity is a priority for national security. Spok Mobile™ allows you to leverage the latest devices with strong attention to security using encrypted messages sent to your staff on their smartphones and tablets. All messages are logged with a date and time stamp for audit purposes. The application also separates critical messages from less important emails and SMS messages on BlackBerry®, Apple®, Android®, and Cisco® phones or tablets. Learn more about secure smartphone texting.
KEEPING STAFF SAFE
Currently, the phone systems of many large facilities transmit only the main billing phone number to the 9-1-1 answering point—not the 9-1-1 caller’s exact phone number and precise location (building, floor, room). Spok’s enhanced 911 (E9-1-1) solutions make sure the exact location of the 9-1-1 call—not just the billing address—is passed to a 9-1-1 answering point (PSAP). This kind of reliable, automatic transfer of information will help you provide vital, lifesaving details and notify the appropriate onsite personnel that an emergency call is in progress. Learn more about Spok’s enhanced 9-1-1 solution.
BENEFIT FROM SPOK’S JITC CERTIFICATION
Spok contact center, emergency notification*, and 9-1-1 call center* solutions have passed the rigorous JITC certification process, ensuring unmatched reliability and security capabilities. You can rest assured that information passing through the system will not be compromised.
Many Spok Solutions are JITC-Certified