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eBrief: Contact Centers in Healthcare: A Report for Hospital Leaders (2018 Survey Results)


Consolidations, changing regulations, new technology, and mobile staff continually add complexity to healthcare communications. Nationally, 48 percent of hospitals call their contact center strategy an enterprise transformation initiative that is helping to simplify communications. How about you?

See the report data to learn how your peers are using contact centers to help their organizations thrive in a constantly evolving healthcare environment.

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