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Top 10 challenges for health IT teams in 2020 (and the skills they can improve) [with infographics]

January 2, 2020

The results of our survey on priorities for healthcare IT leaders are in! CHIME members shared their perceived challenges and potential opportunities for 2020. 

Survey respondents included CIOs, senior IT executives, and clinical informaticists. The online survey was administered by CHIME and was conducted Oct. 1-31, 2019. 

 

Top 10 IT challenges according to health IT leaders

  1. Improving the overall IT product/technology processes 53% 
  2. Training and upskilling IT staff 51% 
  3. Technology management, including investment allocation and sunsetting 41% 
  4. Focusing less on individual technology products and more on integrated solutions 40% 
  5. Aligning key stakeholders around which new technology to implement 37% 
  6. Recruiting and/or retaining IT staff 37% 
  7. Aligning key stakeholders on process to drive adoption of technology 36% 
  8. Getting support for new technology from senior leadership 29% 
  9. Focusing less on incremental enhancements and more on new innovation 23% 
  10. Defining roles and responsibilities for IT managers and related functions 21%

What will health IT leaders tackle first in 2020?

Both the No. 1 challenge and the No. 1 priority for health IT leaders in 2020 is improving the overall 

IT product and technology processesYet, according to the survey results, that was the only alignment between challenges and priorities. It appears that IT leaders aren’t necessarily prioritizing their agenda based on their biggest challenges.  

This may indicate that CIOs and senior IT leaders are being strategic. They’re approaching 2020 with careful consideration to the entire enterprise and IT infrastructure.  

Read more survey results in our report: 2020 priorities of health IT leaders (and their best accomplishments of 2019).

Survey respondents indicated their top priority for 2020

  1. Improving the overall IT product/technology processes 16%
  2. Training and upskilling IT staff 3%
  3. Technology management, including investment allocation and sunsetting 10%
  4. Focusing less on individual technology products and more on integrated solutions 12%
  5. Aligning key stakeholders around which new technology to implement 10%
  6. Recruiting and/or retaining IT staff 8%
  7. Aligning key stakeholders on process to drive adoption of technology 12%
  8. Getting support for new technology from senior leadership 11%
  9. Focusing less on incremental enhancements and more on new innovation 5%
  10. Defining roles and responsibilities for IT managers and related functions 3%
  11. Other 10%

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Project Success

What skills can IT leaders improve to successfully lead a modern IT strategy?

Check out the infographic

Approximately two-thirds (67%) of respondents said nearly all IT leaders in their organization have the skills to be successful in 2020. Only 16% said that “some” or “very few” have the skills needed.

Although it appears that health IT leaders are confident and they have the skills to forge ahead into 2020, we still asked what could be improved.

This infographic explores four skills that every health IT leader should keep in mind as they approach the new year.  Health IT leaders should:

  1. Be able to lead through change
  2. Bridge the gap between IT and other business units
  3. Take on a more strategic leadership role
  4. Set and sell a compelling strategic agenda/plan

What skills can IT middle managers improve?

Check out the infographic

Many health IT leaders (48%) are confident IT middle managers are ready for 2020. Yet more than that (52%), say there’s room for improvement.

This infographic explores the top six skills that health IT leaders would like their middle managers to improve in 2020.

  1. Improve project management skills
  2. Speak [non-IT] lingo
  3. Be better leaders
  4. Understand other [non-technical] aspects of the business
  5. Set goals that support business strategy
  6. Develop financial acumen

Read more survey results in our report: 2020 priorities of health IT leaders (and their best accomplishments of 2019).

Content source: Spok, Inc. (2019). What Are Your 2020 Priorities as a Healthcare IT Leader? Web-based survey of College of Healthcare Information Management Executives (CHIME) members, issued October 1-31, 2019 (73 total respondents).