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The link between the quadruple aim and improved clinical communications

July 2, 2020

Quadruple Aim EbookHow can you work towards the four pillars of the quadruple aim by improving efficiency with faster, smarter clinical communications?

Working toward the quadruple aim requires hospitals and health systems to establish environments that are more conducive to efficiency and patient care. After all, patient care is the whole point. Improved efficiency is an all-around win for both patients and providers. Poorly designed workflows that don’t support effective care team interaction will fail, and clinician satisfaction will continue to suffer.

This eBook looks at each of the four pillars of the quadruple aim in the context of how faster, smarter clinical communications can have a meaningful impact in each area. Zeroing in on communication-related hurdles in your organization is a solid place to start on the path toward realizing the quadruple aim.

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The role of communication in… 

1. Improving patient outcomes

Rock-solid communications are the foundation for achieving better patient outcomes. When providers can’t find one another, test results linger in the EHR awaiting the next login, or if the rapid response team can’t be notified quickly, patient safety suffers. Many of the adverse effects of communication breakdowns such as these are due to manual processes or poorly designed workflows. Taking an enterprise approach with a healthcare communications platform leads to a reduction in these breakdowns and improves response times to clinical events.

2. Reducing healthcare costs

Healthcare margins are notoriously slim. In the wake of the COVID-19 pandemic this is truer than ever before. Technology investments must be well vetted and aligned with detailed business cases. When it comes to the role of communications, investments in point solutions for clinical communications add up and don’t always prove successful once implemented, escalating costs and inefficiency.  A single care collaboration platform can reduce the wasted time clinicians spend every day and reduce operating costs.

3. Improving the patient experience

From the uncomfortable beds and unfamiliar smells to the worry over pain, treatment, and expense, having a positive experience in a hospital isn’t easy. A satisfying, high-quality patient experience takes the full attention of a well-trained care team—and communication practices that make the many handoff points happen seamlessly. This is true in virtual care and in person care environments.  When patient handoffs happen smoothly, clinicians can feel better throughout their workday, reducing burnout levels and enabling them to truly focus on their patients.

4. Improving the clinician experience

We know that the environment for clinicians is fraught with difficulty. Technology fatigue, endless rounds of phone tag, too many alarms, having a mountain of administrative tasks to complete, and even the threat of workplace violence are causing exhaustion and burnout. It’s imperative to improve efficiency across the board, especially when it comes to how people interact with one another and with the technology they rely on to do their jobs. Moreover, research on the mental health implications among healthcare workers during the COVID-19 response is in its infancy. Yet, risk factors for burnout have been magnified by extremely high demands, lack of control, resource scarcity, and possible ethical dilemmas.

Download the eBook today to see how common hospital objectives can be improved through robust communications to better work towards the quadruple aim.

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