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Spok professional services

What are Spok professional services? 

Our professional services team is designed to work with your hospital or health system to maximise value and zero in on what matters — improving patient care through better communications. Whether Spok is already part of your communication strategy or you’re a new customer, our experienced consultants, certified project managers, and training experts are here to help you meet your goals.

Get started with Spok Go®  

Your healthcare organisation has complex needs, and we know that adopting new technologies can be a challenge. You’re looking for a solution that will introduce value to your organisation faster. We’re committed to helping you plan, implement, and adopt Spok Go. We’ve got you covered.

During Spok Go implementation, you can expect services such as: 

  •  A Spok Go setup, including: 
  • Resources and support to implement Spok Go
  • Assistance to deploy clinical workflows
  • A customised customer success plan
  • Measurements on clinical success, including user satisfaction and adoption
  • Customised project management 
  • Implementation support 
  • Organisational change management sessions
  • Deployment and adoption planning 
  • Training and education
  • Adoption and optimisation reviews
Learn more about implementation support >

With you every step of the way, all the way

Your organisation will have the ability to plan, implement, and adopt Spok Go quickly. Plus, we won’t stop there. We’ll continue to partner with you to grow adoption, achieve business outcomes, and optimise your Spok solutions. 

Our implementation methodology is a continuous cycle. You can trust you’ll have unwavering lifetime support for your Spok solutions. 

Here’s how it works 

  1. Prepare business and technical requirements
  2. Plan user training, communication, and onboarding strategies
  3. Setup workflow solutions and business plans guided by best practices
  4. Launch solution to end users
  5. Optimise user adoption and workflows to maximise your solution
See an example timeline >

Solve for your specific challenges 

Your hospital isn’t one-size-fits-all. Your technology implementations shouldn’t be either. Spok professional services will create a plan to meet the unique needs of your hospital or health system. From customised implementation strategies to tailored workflow design and diagrams, we develop strategies together to meet your unique needs.  

Looking for additional help?

We provide a comprehensive portfolio of consulting services. Your organisation might want further support to: 

  • Prepare your organisation for change 
  • Create a mobile strategy 
  • Analyse your workflows and clinical processes 
  • Train your team on new technology 
  • Optimise and/or expand your Spok Go solution 
  • Ensure your data is accurate and up to date

If you’re looking for more comprehensive services, you’ll find virtual workshop-style packages using Spok Accelerators, or higher-touch services with Spok Service Offers

Learn more about advanced services >

Get more information about Spok professional services 

Want to learn more about Spok professional services? We can help drive transformational change in your hospital or health system.