eBriefs and White Papers

Improve Patient Satisfaction and Care Quality Increase Caregiver Satisfaction and Efficiency Maximize Call Center Efficiency Streamline Code Calls and Emergency Notification Ensure Business Continuity and Disaster Recovery Secure Mobile Communications and Care Team Communications Platform vs Point Solutions Uphold Public Safety

Recent eBriefs

2020 report: The state of healthcare communications

We surveyed more than 600 healthcare professionals in July 2020 from hospitals and health systems nationwide. As healthcare organizations plan for the future of communications, our hope is this report can help provide advice, guidance, and helpful information from peers.

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The top priorities of health IT leaders in 2020

We asked members of the College of Healthcare Information Management Executives (CHIME) about their challenges and opportunities, and what they’re most proud of achieving in 2019. This is what they told us.

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3 Ways to Maximize Your Contact Center

How do you assess whether your contact center is using best practices and the most appropriate technology to maximize its potential? Learn three tips on how you can help your contact center support its ever-expanding role within your organization.

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Improve Patient Satisfaction and Care Quality

The CMIO's Guide to Doing More

17 Ways to Achieve the Quadruple Aim

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Preventing Patient Harm

Explore the five leading points of failure and discover how you can correct or prevent issues in your organization.

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How to Stop Making Patients Pay the Price for Poor Communications

Improve your hospital's communications to enhance care team coordination and patient care.

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Five Tips to Improve Your HCAHPS Scores

Data measured by the HCAHPS survey is increasingly important. Learn ways technology can help you influence these metrics.

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Increase Caregiver Satisfaction and Efficiency

Quadruple aim and improved clinical communications

How can more robust clinical communications have a meaningful impact on the four pillars of the quadruple aim? In this eBook, learn how you can work toward the quadruple aim (better outcomes, lower costs, improved patient experience, and improved clinician experience) by zeroing in on communication-related hurdles.

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Improve Clinician Experience Ebook

How to improve clinician experience through better communications

How can you improve communications to enhance the provider experience and pursue the quadruple aim? Explore how communications can help make positive impacts on alarm fatigue, workplace violence, and physician burnout.

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Clinician Burnout in Healthcare: A Report for Healthcare Leaders

Over 470 clinical staff participated in our 2019 clinician burnout survey. Read about their perceptions of clinician burnout and how their organizations are working to tackle it.

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6 Proven Ways to Extend the Value of Your EHR

Hospitals need a complementary system to the EHR to support true care team collaboration

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Information Overload: Why Physicians Are Inundated With Data

Discover three ways to ease physicians' extraneous cognitive load and increase their happiness

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Reducing Alarm Fatigue: The Essential Guide for Hospitals

Learn how to increase patient safety and mitigate provider burnout

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Connect the Dots: Nursing

Most nurses are dissatisfied with their communication methods. Learn how technology can help enhance nursing workflows.

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Five Hospital Communication Risks to Avoid

Delays in the transfer of information or critical alerts can pose serious risks to the quality and safety of patient care.

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Maximize Call Center Efficiency

Contact Centers in Healthcare 2019 Report

We surveyed over 300 healthcare professionals on their hospital’s contact center, and the results are in! Learn about key challenges, strategies, trends, and the importance of the contact center in the patient experience in this visual report.

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Contact Centers in Healthcare

2018 survey shows how hospitals maximize this resource

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Six Strategic Advantages of Contact Center Consolidation

Hospitals use contact center technology to streamline processes, save money, and deliver better service.

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Secure Mobile Communications and Improve Care Team Communications

Mobile Communications in Healthcare 2019 Report

Learn how over 450 healthcare professionals are using mobile communications, and what they have planned for the future.

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Connecting Care Teams

Success is What Happens When You...

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Eight Reasons Why Secure Texting Alone Is Not Enough

Staff need information from dozens of systems to deliver excellent, timely patient care.

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Five Reasons Hospitals Value Encrypted Pagers

The state of paging is not what you think: Pagers can complement secure text messaging, be HIPAA compliant, and more.

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Six Texting Mistakes Hospitals Are Making

Learn where your hospital may be going wrong when it comes to using standard texting apps. How do you compare?

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Streamline Code Calls and Emergency Notification

Five Strategies to Streamline Hospital Codes

A minute can mean the difference between life and death. Make sure your critical communications are as efficient as possible.

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Ensure Business Continuity and Disaster Recovery

How to Prove the Value of Business Continuity

Is your IT department prepared to respond to and control a critical event?

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Platform vs Point Solutions

Why the Future of Healthcare is in the Cloud

Read this ebook to learn how cloud technology can help with your hospital's most pressing challenges.

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Healthcare Guide to Platform vs. Point Solutions

See how an enterprise communication platform is key to efficient care team collaborations

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