Nursing professionals who are part of Spok bring their expertise to help make care collaboration easier in over 2,200 hospitals across the country. We had the chance to talk to Kiley Black, one of the nurse practitioners working at Spok, about her passion for nursing and technology.
Kiley is the director of clinical innovation at Spok and is one of the newest nurses on our staff. As a nurse practitioner with over 20 years of experience, she uses her clinical expertise to help create software that will be impactful to nurses and their practice.
Why did you choose nursing?
In all honesty, it was because of organic chemistry in college. I was a pre-med major until I failed the class. It threw me into a tailspin but ultimately led me to nursing. Best. Decision. Ever.
What is your favorite part of being a nurse?
Being a patient puts people in a vulnerable place. As a nurse, I am witness to their suffering and a means to give comfort. My job as a caregiver is to do exactly that—provide care.
As a nurse, what made you interested in working at Spok, and how is the work you’re doing important to the nursing profession?
One of my first loves is the blend of technology and medicine. I might be one of the few (if maybe only) nurses who enjoys using an electronic health record. I was intrigued by the opportunity to work for a software company that is truly interested in improving clinical workflows for healthcare team members.
I think the work I’m doing is extremely important to the nursing profession. Bringing a clinical perspective to the table during the creation of a new software platform will help ensure its success in adoption by nurses, who really are the backbone of any healthcare facility.
What about working at Spok makes you the proudest when you think about our impact on nurses/nursing/caring for patients?
Working at Spok gives me the ability to provide real-time feedback and engage with our external customers to make sure we’re meeting their needs and eliminating their pain points. Every nurse wants to spend more face-to-face time with their patients. Every nurse wants to prevent medical errors. Every nurse wants to improve communication with colleagues. We have the technology that will allow the nurse to do these things, and more.
What would you say to other nurses about the importance of the work they are doing, especially as we face the ongoing threat of COVID-19?
Nurses are more important than ever before. We have a strong voice right now to advocate for our profession and the opportunity to show the world the vital role we play to healthcare.
Do you have any inspiration or advice to share with other nurses as we celebrate Year of the Nurse?
Always remember that nursing is a profession, not an occupation. Never, ever, ever say: “I’m just a nurse.” We should always be proud of who we are and what we do.