Connect 20 Virtual: Meet your speakers (including these hospitals!)

What are you looking forward to most about Connect 20 Virtual? Hearing about new product innovations? Learning how to maximize your Spok investments? Or, maybe it’s the opportunity to network with your peers from the comfort of your own home office.

For us, we can’t wait to share our panel of not-to-be-missed speakers. They’re covering topics that are crucial to our customers and the healthcare industry as a whole. You’ll hear fresh insights, learn from your peers, and be inspired to bring back your learnings to your organization.

Find out more about our speakers below and don’t forget to register for Connect 20 Virtual, live on Oct. 12 – 13.

Not registered yet for Connect 20 Virtual? Find all the details here!

Below is a sneak peek of some of the sessions we’re looking forward to most. If you’re ready for more details, head over to our Connect 20 Virtual site to see the full agenda and start planning the sessions you want to attend.

TidalHealth System

A new blueprint for today’s hospitals: Improving care with better communications at TidalHealth

Now, more than ever, care team collaboration is crucial to improving patient outcomes. In this session, you will hear TidalHealth System’s (formerly Peninsula Regional Medical Center) story about how Spok Go® is helping to unlock the power of communication to deliver care with improved quality and reduced effort. Hear how they are leveraging Spok Go for care team communication in daily tasks, to improve collaboration, agility, and care delivery and provide the stepping stones for the future of cloud-based, hospital-wide communications. You will also learn how TidalHealth System is planning to use Spok Go in the future to improve communication with providers and to auto-route orders from the EHR for Lifeline order consults, sleep lab discharges, and nursing and orthopedics.

EHR integration to help you modernize communication: Q&A with Virginia Hospital Center

After rolling out a new EHR (Epic), Virginia Hospital Center (VHC) began an evaluation of its current communication systems and quickly discovered they needed a solution that could better integrate with Epic and other hospital systems. In this session, we ask the team at VHC to share their experiences using Spok solutions and explain how they modernized communication processes through better integration with their EHR.

The virtual front line of COVID-19: Shifting to a remote contact center without missing a beat, featuring University of Wisconsin Hospital and Clinics and Orlando Health

Many healthcare organizations are now managing partial- or fully-remote contact center operations due to the COVID-19 pandemic. From managing staff not familiar with working from home to preparing more remote devices and measuring effectiveness, we’ve been hearing from hospital leaders on some of the biggest challenges during this massive shift. Join this Q&A discussion to hear from Spok customers who have successfully transitioned their operators from working on site to working from home. We’ll also explore other top-of-mind issues, including how they plan to handle long-term work from home (WFH) needs.

Froedtert Medical College of Wisconsin

Courageous communication: Healthcare leaders share lessons from COVID-19, featuring TidalHealth and The Medical College of Wisconsin-Froedtert

Healthcare professionals and leaders are working in unprecedented ways to respond to the spread of COVID-19. Effective clinical communications have always been critical, but in a pandemic, exceptional care team collaboration can save lives. This panel of your peers will provide insights into the role of healthcare communications during the pandemic response, share best practices and innovative methods, and discuss remaining gaps in communication that should be addressed moving forward. Join us for a solution-focused conversation on the role of clinical communications during COVID-19.


How UPMC increased contact center efficiency and improved timely communications

The largest cost in a contact center is human resources—making contact center consolidation a trend in hospitals to increase efficiency and effectiveness. Yet the heart of the contact center remains the same: to solve problems, answer questions, and attend to customers in a timely and helpful manner.

When University of Pittsburgh Medical Center (UPMC) consolidated several operator locations into a single, integrated team, they discovered they had a ‘timeliness’ issue. A great deal of variability existed in terms of the way calls were managed. Operators were having difficulty quickly connecting to the right people, which was slowing them down. In this session, you’ll hear how UPMC used their Spok solutions to increase operator efficiency, streamline workflows, and overall, make processes timelier.

These sessions are just small sampling of the content Connect 20 Virtual has to offer. Explore the entire agenda today.