PROMOTE HIGH LEVELS OF CALLER SERVICE AND WELL-TRAINED AGENTS WITH CALL CENTER RECORDING SOFTWARE
A consistent, intuitive system for recording and evaluating how all calls are handled enables you to provide agents with the tools they need to deliver top-notch customer service every time they’re on the phone.
RECORD AND SCORE ALL CALLS GOING IN AND OUT OF YOUR CALL CENTER
Spok® MediaSTAR enables supervisors to record calls and concurrent screen activities, monitor staff performance, produce comparative reports for individual agents, and introduce focused training initiatives.
WHY IT'S EFFECTIVE
- Improves operator call handling by identifying training needs
- Enhances call quality and professionalism
- Provides an audit trail of calls to retrace conversations if organizational disputes arise
MediaSTAR Call Recording & Quality Management
| White Paper:
Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Spok® Eclipse enables you to log the date, time, and duration of all calls made and received by your staff.
Eclipse can help you:
- Provide an audit trail of phone activities
- Gain accurate bill-back information and staff telephone usage
- Detect improper use of corporate resources
Spok Eclipse Call Accounting
Spok Eclipse Call Accounting for Cisco
Spok® Call CapSure records phone calls on demand at a fraction of the cost of most call logging systems. You can record, document, archive, and email calls from any phone, anywhere, at any time.
Spok Call CapSure On-Demand Call Recording
| Case Study:
Hunterdon Medical Center