Call Center Recording & Quality Management

CALL RECORDING
AND QUALITY MANAGEMENT

PROMOTE HIGH LEVELS OF CALLER SERVICE AND WELL-TRAINED AGENTS WITH CALL CENTER RECORDING SOFTWARE

A consistent, intuitive system for recording and evaluating how all calls are handled enables you to provide agents with the tools they need to deliver top-notch customer service every time they’re on the phone.

RECORD AND SCORE ALL CALLS GOING IN AND OUT OF YOUR CALL CENTER

Spok® MediaSTAR enables supervisors to record calls and concurrent screen activities, monitor staff performance, produce comparative reports for individual agents, and introduce focused training initiatives.

WHY IT'S EFFECTIVE

  • Improves operator call handling by identifying training needs
  • Enhances call quality and professionalism
  • Provides an audit trail of calls to retrace conversations if organizational disputes arise
     


Spok® Eclipse enables you to log the date, time, and duration of all calls made and received by your staff.

Eclipse can help you:

  • Provide an audit trail of phone activities
  • Gain accurate bill-back information and staff telephone usage
  • Detect improper use of corporate resources
pdf Brochure:
Spok Eclipse Call Accounting
  pdf Brochure:
Spok Eclipse Call Accounting for Cisco

 


Spok® Call CapSure records phone calls on demand at a fraction of the cost of most call logging systems. You can record, document, archive, and email calls from any phone, anywhere, at any time.

 

pdf Brochure:
Spok Call CapSure On-Demand Call Recording
  case study Case Study:
Hunterdon Medical Center
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