NG9-1-1 IS CHANGING HOW 9-1-1 DISPATCHERS COMMUNICATE WITH THOSE NEEDING HELP
Estimates are that as much as 70 percent of 9-1-1 calls are made from cell phones. Those seeking emergency assistance via cell phone want to text details about the situation—or submit photos. They also want to have text-based chat sessions with 9-1-1 dispatchers instead of making a voice call.
SPOK'S NEXT GENERATION 9-1-1 (NG9-1-1) INITIATIVES
Spok is a member of the National Emergency Number Association (NENA) Long-Term Working Group on NG9-1-1 customer premises equipment (CPE). Spok is also actively working on enabling its 9-1-1 dispatcher console with NG9-1-1 capabilities to address the changing scope of 9-1-1 dispatch and response brought about by cell phones.
Support for NG9-1-1 will enable 9-1-1 call centers (PSAPs) to receive not only voice calls from both landlines and cell phones, but also SMS-based text communications and photos that will help dispatchers provide as much detail as possible to those responding.