Enhanced 9-1-1 Legislation by State



It is important to understand how legislation fits into the PBX/9-1-1 picture. There is a growing movement across the United States for states to enact legislation which specifically addresses the issue of PBX/9-1-1.

PBX/9-1-1 has become a serious issue. As a solution provider, Spok can help educate you about this critical issue, as well as to provide a range of solutions for E9-1-1 compliance.

All documents contained in this legislation section are prepared as an informational service only and should not be relied upon as an official record of action taken by any of the state offices referenced herein. Reliance on any such information is at the user’s own risk. Spok does not warrant the accuracy, reliability, completeness or timeliness of any information included in this publication and may not be held liable for any losses caused by any person’s reliance on the information.

If you need legal advice, please consult a qualified attorney to determine your organization’s potential liability and responsibility.

Additional information about E9-1-1 compliance can be found on the NENA (National Emergency Number Association) web site, or by searching the NENA chapter websites offered by most states.

LegiScan is also a source of updated legislation by state.


There is a wide range of legislation currently in process or approved. Here is a brief summary of each state’s requirements:

Alaska — Multi-line telephone system (MLTS) operators shall deliver 9-1-1 calls with automatic number identification (ANI) which will include the automatic location identification (ALI) which provides the emergency response location of at least the building address and floor of the 9-1-1 caller. View Alaska's E9-1-1 Legislation

Arkansas — Arkansas Code Ann. 12-10-303. Any exchange telephone service provider is required to send telephone number and street address to the PSAP, rules apply to broad base of entities. View Arkansas' E9-1-1 Legislation

Colorado — Colorado Statute Article 11, Emergency Telephone Service, was signed into law March 19, 2001 and effective August 8, 2001. This statute requires MLTS operators to disclose to their customers written information describing how to dial 9-1-1 emergency service from an MLTS telephone. Requires the operators to notify their customers if the system does not provide the precise location or telephone number of the 9-1-1 caller to the public safety answering point. Authorizes the public utilities commission to adopt rules to implement this act and clarifies that the provisions of the act do not alter the method of regulation or deregulation of telecommunications providers by the public utilities commission. View Colorado's E9-1-1 Legislation Page

Connecticut — Multi-line telephone system operators that provide shared tenant services must ensure their telecommunication systems provide one distinctive ANI and ALI for each residential unit. Multi-line Telephone System Operators servicing business locations of one employer shall deliver the 9-1-1 call with an ELIN (emergency location identification number) designating an ERL (emergency response location) that provides at least the building and floor location of the caller. Multi-line telephone system operators servicing hotels and motels shall deliver the 9-1-1 call with an ALI (Automatic number identification) or ELIN (emergency location identification number) from each telephone set in the facility designating an ERL (emergency response location) that provides the PSAP (Public Safety Answering Point) with the ability to clearly identify the address and the BUI (Building unit identifier) of the 9-1-1 caller. Requirements for ERLs are outlined, as are timelines for implementation of these rules, including specific timelines for MLTS wireless telephones; MLTS Internet Protocol (IP) telephones and IP-based MLTS. View An Act Concerning Multiline Telephone Systems and Enhanced 9-1-1 

Florida — The Florida statue was signed into law June 23, 2003. The law defines the common terms used in the section (ALI, ANI, ALI retrieval, PBX) and states each PBX system installed after January 1, 2004 must be capable of providing automatic location identification to the station level. View Florida's E9-1-1 Legislation

Illinois — Senate Bill 149, which amends the Emergency Telephone Systems Act [50 ILCS Act 750] by changing the 9-1-1 requirements for private business switch service to comply with Section 15.6 (a), was signed by the Governor, August 13, 1999. The effective date is June 30, 2000. This law requires entities that use PBX telephone systems and occupy 40,000 square feet or more of space to provide location information and a call back phone number to the local Emergency 9-1-1 System (PSAP).  View Illinois' E9-1-1 Legislation Page

Kentucky — HB560 effective July 15, 1998, requires that dispersed private telephone systems connect into the local Enhanced 9-1-1 Emergency Telephone System beginning in 2001. This means the specific address of the telephone number must be available to the person who answers the 9-1-1 call. This bill requires residential complexes to have automatic location identification compatibility, but does not require any solution for a “multiline, shared tenant system of PBX owned and operated by a state agency or used in providing service within a hotel or motel.” View Kentucky's E9-1-1 Legislation Page

Louisiana — Any PBX installed after January 1, 2005 must be capable of providing ALI (automatic location identification) to the station level. View Louisiana's E9-1-1 Legislation Page

Maine — Emergency Services Communication (Heading PL 1989, c.502, Pt. A, @103), was signed into law June 20, 2003. This statute requires privately owned or leased multi-line telephone systems to provide to end users the same level of E9-1-1 service that non-multi-line end users receive, which includes: automatic number identification signaling, station identification data and updates to E 9-1-1 databases. Requires multi-line telephone systems that are newly installed or replaced to be compliant with routine technical rules adopted by the Department of Public Safety, Emergency Services Communication Bureau. View Maine's E9-1-1 Legislation Page

Massachusetts — Section 18J. "Beginning July 1, 2009, any new or substantially renovated MLTS (multi-line telephone system) shall provide the same level of enhanced 9-1-1 service that is provided to others in the commonwealth." For the purposes of this section, an “MLTS” shall mean a system comprised of telephones and control hardware and software providing local telephone service to multiple end-use customers in businesses, apartments, townhouses, condominiums, schools, dormitories, hotels, motels, resorts, extended care facilities, or similar entities, facilities or structures. “Multi-line telephone system” shall include: (1) network and premises based systems such as Centrex, PBX and hybrid key telephone systems; and (2) systems owned or leased by governmental agencies, nonprofit entities and for-profit businesses. View Massachusetts' E9-1-1 Legislation Page

Michigan — Legislation was passed in 2011: "The recommendations of the committee in the promulgation of rules under section 413 to require each service user with a multiline telephone system to install no later than December 31, 2019 the necessary equipment and software to provide specific location information of a 9-1-1 call." View Michigan's E9-1-1 Legislation Page,  the amendment that passed, and the subsequent revised date referenced here.

Minnesota — The Minnesota Statute was signed into law May 29, 2004. The law regulates that owners and operators of PBX systems installed after January 1, 2005, that are used in private businesses, hotels, residential units, and educational institutions, including schools and colleges, must provide a call back number and emergency response location. View Minnesota's E9-1-1 Legislation Page

Mississippi — After December 31, 1993 each entity operating a shared tenant service type of telephone system is required to provide telephone number location information for each and every “extension” when in an Enhanced 9-1-1 service area. 

Nebraska — Pending. Nebraska Revised Statute 86-440.01- County implementation of enhanced 9-1-1 service. Each county shall implement enhanced-9-1-1 service by July 1, 2010. No specific requirements have been detailed for MLTS as of November 24, 2008.   View Nebraska's E9-1-1 Legislation Page

New Hampshire — In 2007 New Hampshire began using existing statues to support its effort of addressing 9-1-1 call handling for multi-line telephone systems. RSA 106:H-8 states that each telephone service provider shall assure that all requests for police, fire, medical, or other emergency services received by the provider or the provider’s operator services shall be transferred to the public safety answering point. Such transfer shall include the calling party’s telephone number in American Standard Code for Information Interchange (ASCII) in a format recommended for data exchange by the National Emergency Number Association (NENA). Visit New Hampshire’s E9-1-1 legislation page 

Ohio — Pending. A bill based on the NENA model legislation is being drafted, but has not yet been introduced.

Pennsylvania – An emergency response location (ERL) for the building and floor of a 9-1-1 caller must be provided by any multi-line telephone system serving organizations with over 7,000 square feet, or in multiple buildings. Specific location information including floor, room, building and/or office or cubicle will be required. Bill passed in June 2015. View Pennsylvania’s E9-1-1 legislation page

Tennessee — Legislation in place for “Shared Tenant Service Providers” (any basic local exchange service subscriber who shares or resells basic local exchange service) must ensure that their system provides ANI and updated ALI for every 9-1-1 call. 

Texas — Texas Statute, Chapter 771.060; BUSINESS PROVIDING RESIDENTIAL TELEPHONE SWITCHES. A business service user that provides residential facilities and owns or leases a private telephone switch used to provide telephone service to facility residents shall provide to those residential end users the same level of 9-1-1 service that a service supplier is providing to other residential end users. Tarrant County Emergency Communication District has its own specific regulations for E9-1-1; Businesses using a publicly or privately owned telephone switch must be able to provide an accurate physical location and phone number for each 9-1-1 call. For businesses, location information must be minimally specified to the floor.

Vermont — Statute Title 30: Public Service, Chapter 88: Universal Telecommunications Service was signed into law June 20, 1994 and became effective July 1, 1994. Once Enhanced 9-1-1 is available, “any privately owned telephone system shall provide to those users the same level of 9-1-1 service that other end users in the area receive and shall provide ANI signaling, station identification data, and updates to enhanced 9-1-1 databases under the rules adopted by the board.” (Note: Through research, it is Spok's understanding that Enhanced 9-1-1 is available throughout the state of Vermont at the time of publication of this document.) View Vermont's E9-1-1 Legislation Page  

Virginia — Virginia Acts of Assembly Chapter 427, signed into law March 19, 2007, amends Title 56 of the Code of Virginia. All PBX/MLTS installed after July 1, 2009 must provide ANI and ALI to the local PSAP for 9-1-1 calls unless alternate methods of notification have been approved. View Virginia's E9-1-1 Legislation Page  

Washington — Washington Statute RCW 80.04.010, signed into law May 5, 1995 and effective July 1, 1995, requires compatibility for “those settings with the most risk,” which are schools, businesses and multi-tenant services. The legislation further outlines that any commercial shared services provider of private shared telecommunications services for hire or resale to the general public to multiple unaffiliated business users from a single system shall assure that 9-1-1 results in ALI for each telephone in a format that is compatible with existing or planned county E9-1-1 systems. This section shall apply to providers of service to businesses containing a physical area exceeding 25,000 square feet, or businesses on more than one floor of a building, or businesses in multiple locations. View Washington's E9-1-1 Legislation Page

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