Peninsula Regional Medical Center Case Study: Communication Technology That’s There For You and Your Patients

When communications are delayed, it could be critical in the outcome for the patient—it can be a matter of life or death. See how Spok Care Connect® enables smarter, timely communications that result in real-time patient interventions at Peninsula Regional Medical Center (PRMC) in Salisbury, Maryland.

PRMC’s 3,300 care team members deliver care to nearly 500,000 patients each year. They know how to practice medicine—it’s what they do every day. However, they may not know who to call, where their next patient is, or that test results are ready without pausing in the middle of their workflow.

Spok puts that information at their fingertips, so they can collaborate with ease. Gone are the days of manual processes, paper-based directories and on-call schedules, and overhead pages. With Spok connecting the dots, PRMC clinicians can focus on what matters most—the patient. As Dr. Christopher Snyder, PRMC CIO, states: “You won’t think about the use of Spok. You clearly realize it will be there for you.”

Video Transcipt

Christopher Snyder, DO: Practicing medicine is simple for us: It’s what we do for a living; we’re trained to do it. But one of the challenges is knowing who to call, where to go, and how to get there. Twenty years of practice I’ve seen a big change. I used to carry about five devices. One of the nice things now is cellphones have obviously changed that, especially the smart technology.

Teresa Niblett, RN: Spok helps improve patient care because we’re able to get information to the providers that allow us to get interventions more real time.

Raymond Adkins: I think our use of Spok in supporting improvements in both our patient care as well as in patient satisfaction. Again, it gets back to effective communication.

Teresa Niblett, RN: The Spok solution has helped our care team communicate in the background.

Brad Taylor: One of our goals in the hospital has been to reduce noise levels. With their group notifications we send out code alerts, which has eliminated our need to do overhead paging.

Christopher Snyder, DO: Bedside nurses are clearly our eyes on the road, and they give us the ability to see what’s going on a little better when we’re able to communicate with them quickly and efficiently.

Brad Taylor: Over the course of the year, our hospital supports over 500,000 patients. From a technical perspective, we like to choose solutions that are easy to manage, economical, and flexible.

Christopher Snyder, DO: We have to know who’s available, when they’re available, and how to get a hold of them. Technology in itself is very important to healthcare providers, especially in a critical care setting. 

Justine Lathbury: Before we had Spok our on-call scheduling system was all on paper.

Teresa Niblett, RN: We had to look up numbers by hand and sometimes you got the wrong number or you paged the wrong person. And now, you know, the new staff, they don’t even realize how seamless it is.

Christopher Snyder, DO: Pinpoint accuracy on me getting information on a dying patient is extremely important. Whether it’s talking to the family, whether it’s advising on clinical practice, or whether it’s me getting a consultant into the case.

Teresa Niblett, RN: When communication is delayed, it can be critical in the outcome for the patient, it could be a matter of life or death if there’s a delay.

Christopher Snyder, DO: It’s a very powerful tool, and we depend on it so much. It’s kind of like your keys for your car. It’s a very natural occurrence, I say when you get up out of bed and you brush your teeth every day, do you think about it? No. Well you won’t think about the use of Spok because you clearly realize it’s going to be there for you.