White Papers & eBriefs

eBRIEFS AND WHITE PAPERS



FOR HEALTHCARE
 

New! InfoBrief: Mobility Strategies In Healthcare 2014
Many hospitals are developing mobility strategies to clarify questions around how staff use mobile devices in their efforts to improve care coordination. Spok’s InfoBrief provides a snapshot of the mobility strategies trend, with results from our June 2014 survey of more than 600 healthcare organizations.

New! Texting at Your Hospital: Six Amateur Mistakes
Not all messages are created equal. Learn how to keep your hospital from making amateur texting mistakes.

New eBrief! Five Ways to Avoid Clinical Communication Disaster
Learn five things to consider as your hospital's communications infrastructure evolves and you work to improve how caregivers interact using mobile devices. 

eBrief: Six Tips to Keep Your Patients Satisfied
Discover several of the patient satisfaction pain points top hospitals are focused on, and some of their approaches to tackling them.

eBrief: Three Ways Mobile Communications Can Simplify a Nurse's Life
Learn how mobile devices and technology can be used to simplify telemetry monitoring, speed nurse call response, and help prevent patient falls. 

eBrief: Your Top Two Action Items for Managing Alarms Under the Joint Commission’s New National Patient Safety Goal
Managing alarms from the variety of monitoring systems used today can be a challenging task. This eBrief looks at two methods to begin reducing alarm fatigue and tackling clinical alarm safety.

Checklist: The Definitive Guide to Rolling Out Your Hospital’s Mobility Strategy & Secure Texting Solution
Explore a step-by-step checklist to help you design and deploy a secure texting solution and broader mobility strategy at your organization.

The Not-So-Secret Life of Paging
Learn about the differences between paging and cellular technology and why the reliability of paging during disasters can't be beat.

Getting Right With the Joint Commission
Acting quickly on critical results has been part of the Joint Commission's annual goals since 2005. So why has this goal been less successfully implemented? Explore caregiver communications within our proposed Hospital Communication Bill of Rights, including critical test results reporting, and look at how to address some of the common challenges with the help of modern-day technology.

The Evolving Role of Operators in a Healthcare Call Center
Learn how some call centers are becoming profit centers, what new skills future operators will need, and why the call center remains the center of hospital communications.

Five Reasons Your Hospital Can’t Afford to Postpone a Critical Test Results Management System
Poor communications about patients' critical and normal test results can have detrimental effects in many areas of the hospital. Learn how traceable, closed-loop communications improve how staff work and more.

Nine Tips to Bring Order to Hospital Communications Chaos
Discover how all the technology and information in hospitals can be meaningless unless it is received by the right person in a timely manner. Learn tips to connect your hospital's islands of information for the good of patient care and staff efficiency.

Enhanced 911: Why Your Workplace May Be at Risk Without It
Gain an understanding of what enhanced 911 (E911) is and what your organization can do to provide a safe environment for staff and guests.

Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Contact center recording improves customer service by enabling agent calls to be monitored and scored, revealing training needs. Learn how to justify this type of system based on the value it provides.

Who Dialed 911 and What Is Their Exact Location?
This paper describes enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.


FOR PUBLIC SAFETY

Enhanced 911: Why Your Workplace May Be at Risk Without It
Gain an understanding of what enhanced 911 (E911) is and what your organization can do to provide a safe environment for staff and guests.

Who Dialed 911 and What Is Their Exact Location?
This paper describes the enhanced 911 (E911) topic, trends in emergency management software, and key features to consider when selecting software to protect your organization.


 

 

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