White Papers & eBriefs



NEW! eBrief: Nine Tips to Bring Order to Hospital Communication Chaos
Discover how all the technology and information in hospitals can be meaningless unless it is received by the right person in a timely manner. Learn tips to connect your hospital's islands of information for the good of patient care and staff efficiency.

New! eBrief: Three Methods Healthcare Technology Leaders Use to Succeed
Technology is taking center stage in key hospital initiatives. This focus on technology as an integral part of the overall care delivery system creates a new level of demand on high-level IT experts with increasing workloads and more complex challenges. Learn how some of the top healthcare IT leaders are successfully navigating this changing landscape.

New! eBrief: Who's On Call? Reaching the Right Person When Seconds Count 
According to The Joint Commission, communication is the number one root cause of serious injury or death related to delays in treatment. Reaching the right doctor should be easy, but outdated on-call schedules mean messages are still sent to off-duty providers. Learn how to update your management of on-call schedules for faster, more efficient communications that will make care coordination easier for providers and safer for patients.

New! eBrief: The 2015 Hospital Guide to Bring Your Own Device Policies 
Research finds that BYOD policies can save money—but creating a successful BYOD environment takes time, careful planning, and thorough execution to maintain the integrity and security of the patient information being accessed and shared on mobile devices.

InfoBrief: Mobility Strategies In Healthcare 2014
Many hospitals are developing mobility strategies to clarify questions around how staff use mobile devices in their efforts to improve care coordination. Spok’s InfoBrief provides a snapshot of the mobility strategies trend, with results from our June 2014 survey of more than 600 healthcare organizations.

eBrief: Boost Clinician Productivity & Satisfaction – Three Workflow Strategies
Doctors, like the healthcare organizations they work with, are under increasing pressure to do more with less. One of these pressures applies to time – the need to do more in the same amount of time. Here are three strategies to help your clinicians achieve time savings by increasing communication workflow efficiencies.

eBrief: Five Ways to Avoid Clinical Communication Disaster
Learn five things to consider as your hospital's communications infrastructure evolves and you work to improve how caregivers interact using mobile devices. 

eBrief: Six Tips to Keep Your Patients Satisfied
Discover several of the patient satisfaction pain points top hospitals are focused on, and some of their approaches to tackling them.

eBrief: Three Ways Mobile Communications Can Simplify a Nurse's Life
Learn how mobile devices and technology can be used to simplify telemetry monitoring, speed nurse call response, and help prevent patient falls. 

eBrief: Your Top Two Action Items for Managing Alarms Under the Joint Commission’s New National Patient Safety Goal
Managing alarms from the variety of monitoring systems used today can be a challenging task. This eBrief looks at two methods to begin reducing alarm fatigue and tackling clinical alarm safety.

A Guide to The Joint Commission's Communication Goal
In pursuit of its mission, The Joint Commission audits and accredits more than 20,000 healthcare organizations and programs for clinical excellence and patient safety. Learn four tips to improve how caregivers share information.

Texting at Your Hospital: Six Amateur Mistakes
Not all messages are created equal. Learn how to keep your hospital from making amateur texting mistakes.

Checklist: The Definitive Guide to Rolling Out Your Hospital’s Mobility Strategy & Secure Texting Solution
Explore a step-by-step checklist to help you design and deploy a secure texting solution and broader mobility strategy at your organization.

The Not-So-Secret Life of Paging
Learn about the differences between paging and cellular technology and why the reliability of paging during disasters can't be beat.

The Evolving Role of Operators in a Healthcare Call Center
Learn how some call centers are becoming profit centers, what new skills future operators will need, and why the call center remains the center of hospital communications.

Five Reasons Your Hospital Can’t Afford to Postpone a Critical Test Results Management System
Poor communications about patients' critical and normal test results can have detrimental effects in many areas of the hospital. Learn how traceable, closed-loop communications improve how staff work and more.

Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Contact center recording improves customer service by enabling agent calls to be monitored and scored, revealing training needs. Learn how to justify this type of system based on the value it provides.



Five Steps to a Safer Campus: A Master Plan for Emergency Preparedness
Learn how well-structured on-campus emergency preparedness can reduce the effect of events and in some cases prevent emergencies from occurring.

Enhanced 9-1-1: Why Your Workplace May Be at Risk Without It
Gain an understanding of what enhanced 9-1-1 (E9-1-1) is and what your organization can do to provide a safe environment for staff and guests.

Who Dialed 9-1-1 and What Is Their Exact Location?
This paper describes the enhanced 9-1-1 (E9-1-1) topic, trends in emergency management software, and key features to consider when selecting software to protect your organization.



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