White Papers & eBriefs



NEW! eBrief: The Healthcare CIO Perspective on Supporting Clinical Workflows 
In this survey designed specifically for healthcare CIOs and administered by CHIME, more than 100 IT leaders revealed the business goals behind their mobile workflow investments. CIOs responded to questions about their big-picture goals, the use cases driving their mobile app selections, and which common workflows they are focused on improving.

NEW! eBrief: Six Strategic Advantages of Contact Center Consolidation 
Many health systems are consolidating their contact center technology and often the physical location of all agents to streamline these processes, save money, and deliver better customer service. Find out how.

NEW! Survey Results: Fifth annual Mobility Strategies in Healthcare 
From devices and Wi-Fi to BYOD and security: Spok surveyed 550+ healthcare organizations to examine the current state of mobility strategies in hospitals and spot trends over five years.

Bulletin: Ten Steps to Maximize Secure Text Messaging Adoption
From planning through post-implementation, follow these 10 steps to maximize adoption of your secure text messaging solution for improved care coordination and protected patient information.

eBrief: Boost Clinician Productivity & Satisfaction – Three Workflow Strategies
Doctors, like the healthcare organizations they work with, are under increasing pressure to do more with less. One of these pressures applies to time – the need to do more in the same amount of time. Here are three strategies to help your clinicians achieve time savings by increasing communication workflow efficiencies.

eBrief: Eight Reasons Why Secure Texting Alone Is Not Enough
Secure texting is important, but communication needs in healthcare have evolved well beyond just texting. Staff need information from dozens of systems to deliver excellent, timely patient care.

eBrief: Eight Tips for Securing Your ePHI
A breach of ePHI can be costly, not only in terms of reputation, but also from hefty fines. Learn tips to keep you thinking about ePHI and what your organization should be doing to stay compliant.

eBrief: Five Hospital Communication Risks to Avoid
Learn how Spok solutions can improve communication among caregivers, staff, and patients, resulting in better outcomes and greater patient and staff satisfaction.

eBrief: Five Compelling Reasons to Reevaluate Your Test Results Process
Learn why increasing the efficiency of critical test results management (CTRM) is of vital importance for your organization and your patients.

eBrief: 5 Reasons Hospitals Still Value Pagers
The state of paging is not what you think: Pagers can complement secure text messaging, be HIPAA compliant, and more. Explore five reasons leading hospitals maintain their paging systems.

eBrief: Five Strategies to Streamline Hospital Code Calls
A minute can mean the difference between life and death. Make sure your emergency communications are as efficient as possible by using these five code call strategies.

eBrief: Five Tips to Improve Your HCAHPS Scores
Data measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is increasingly important. Learn five ways technology can help you positively influence these metrics.

eBrief: Five Ways to Avoid Clinical Communication Disaster
Learn five things to consider as your hospital's communications infrastructure evolves and you work to improve how caregivers interact using mobile devices. 

eBrief: Five Ways to Save Your Hospital Money With Better Communications
Inefficient communications can cost a hospital millions each year in wasted physician time, increased length of stay, and decreased patient satisfaction scores. Learn five ways to start saving by improving communications.

eBrief: How Connecting Disparate Communication Systems Can Improve Patient Outcomes
Hospitals and healthcare systems are adopting enterprise-wide communication platforms to eliminate point solutions that don’t share data, to improve care, and to make the most of their IT budgets.

eBrief: 6 Texting Mistakes Hospitals Are Making Today
Learn where your hospital may be going wrong when it comes to using standard texting apps.  Mistakes include not being able to link to your organization’s directory or on-call schedules, and failing to secure sensitive information. How do you compare? 

eBrief: Secure Communications in Healthcare: Do You Know All Your Options?
The sensitive nature of personal health information along with the imperative for easy, constant—and mobile—communication among healthcare professionals and organizations presents a unique challenge for the industry. Communication solutions designed for the healthcare environment can bridge the security and integration gaps.

eBrief: Six Tips to Keep Your Patients Satisfied
Discover several of the patient satisfaction pain points top hospitals are focused on, and some of their approaches to tackling them.

eBrief: Nine Tips to Bring Order to Hospital Communication Chaos
Discover how all the technology and information in hospitals can be meaningless unless it is received by the right person in a timely manner. Learn tips to connect your hospital's islands of information for the good of patient care and staff efficiency.

eBrief: The 2015 Hospital Guide to Bring Your Own Device Policies 
Research finds that BYOD policies can save money—but creating a successful BYOD environment takes time, careful planning, and thorough execution to maintain the integrity and security of the patient information being accessed and shared on mobile devices.

eBrief: Three Methods Healthcare Technology Leaders Use to Succeed
Technology is taking center stage in key hospital initiatives. This focus on technology as an integral part of the overall care delivery system creates a new level of demand on high-level IT experts with increasing workloads and more complex challenges. Learn how some of the top healthcare IT leaders are successfully navigating this changing landscape.

eBrief: Three Ways Mobile Communications Can Simplify a Nurse's Life
Learn how mobile devices and technology can be used to simplify telemetry monitoring, speed nurse call response, and help prevent patient falls. 

eBrief: 3 Ways to Maximize Your Contact Center
The contact center is your mission-critical hub for hospital communications. Learn three tips to help maximize this vital department and the support it delivers throughout your healthcare facility.

eBrief: Your Top Two Action Items for Managing Alarms Under the Joint Commission’s New National Patient Safety Goal
Managing alarms from the variety of monitoring systems used today can be a challenging task. This eBrief looks at two methods to begin reducing alarm fatigue and tackling clinical alarm safety.

eBrief: Who's On Call? Reaching the Right Person When Seconds Count 
According to The Joint Commission, communication is the number one root cause of serious injury or death related to delays in treatment. Reaching the right doctor should be easy, but outdated on-call schedules mean messages are still sent to off-duty providers. Learn how to update your management of on-call schedules for faster, more efficient communications that will make care coordination easier for providers and safer for patients.

Checklist: The Definitive Guide to Rolling Out Your Hospital’s Mobility Strategy & Secure Texting Solution
Explore a step-by-step checklist to help you design and deploy a secure texting solution and broader mobility strategy at your organization.

The Evolving Role of Operators in a Healthcare Call Center
Learn how some call centers are becoming profit centers, what new skills future operators will need, and why the call center remains the center of hospital communications.

Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Contact center recording improves customer service by enabling agent calls to be monitored and scored, revealing training needs. Learn how to justify this type of system based on the value it provides.



NEW! eBrief: Who Called 9-1-1? 
Knowing where an emergency 9-1-1 call originates is crucial to effective emergency response, particularly if the caller cannot speak to give this information. Learn about enhanced 9-1-1 (E9-1-1), trends in emergency management software, and key features to consider when selecting software to protect your organization.

NEW! eBrief: Why Enhanced 9-1-1 is Critical to Safety 
Is your phone system technology as reliable and precise as possible? Learn why your organization needs E9-1-1 and tips for how to move ahead with the transition to new technology.

NEW! eBrief: Four Risks of Delaying Your Move to NG9-1-1 Technology
Many PSAPs use call handling systems that cannot accept text messaging and video/photo sharing with dispatchers. Learn the risks of delaying implementation of the NG9-1-1 technology that can help.

eBrief: Three Ways Your Dispatch Center Can Improve Critical Alerting
Innovative technology can boost an organization's ability to provide faster
emergency response and improve community safety.

Five Steps to a Safer Campus: A Master Plan for Emergency Preparedness
Learn how well-structured on-campus emergency preparedness can reduce the effect of events and in some cases prevent emergencies from occurring.

Enhanced 9-1-1: Why Your Workplace May Be at Risk Without It
Gain an understanding of what enhanced 9-1-1 (E9-1-1) is and what your organization can do to provide a safe environment for staff and guests.



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