Customer Case Studies

CASE STUDIES



HEALTHCARE 

New! North Bristol NHS Trust (Operator Console)
Boosting productivity with contact center technology

New! Franciscan St. Anthony Health (Emergency Nofication)
Speeds code Initiation and response time 

Aspen Healthcare - Holly House Hospital (Clinical Alerting)
Sending nurse call system alerts to mobile caregivers improves efficiency and strengthens patient care

Atlantic Health Systems (Operator Console, Speech Recognition, Web-Based Directory)
Implementing a solution for comprehensive call handling

Bendigo Health (Clinical Alerting)
Improving patient care, staff safety and organizational effectiveness with advanced wireless communications

Clinical Mobility Case Studies
Learn how Bay Area Hospital, Emory Healthcare, Kosair Children's Hospital, St. Michael's Hospital, and WakeMed are using technology to help mobile clinicians communicate better every day.

Coffs Harbour Hospital (Clinical Alerting and Facility Alarm Monitoring)
Spok Messenger improves care by linking alerts from nurse call, duress, security, fire, and building management systems to mobile staff carrying wireless telephony

Froedtert Hospital and The Medical College of Wisconsin (Secure Smartphone Texting
Helping physicians communicate easily and protect sensitive information with secure texting.

Greenslopes Private Hospital (Clinical Alerting)
Spok Messenger seamlessly integrates with nurse call, duress and patient monitoring / telemetry systems to alert staff quickly of critical situations

Gundersen Lutheran Health System (Emergency Notification)
Emergency notification system to save lives

Hunterdon Medical Center (Call Recording
Better managing compliance with on-demand call recording

Indiana University Health (Emergency Notification)
e.Notify provides leading Indiana hospital network with effective emergency notification

IU Health Goshen Hospital (Incident Management)
e.Notify helps heart attack victims receive life-saving treatment faster with Goshen's 68-minute average door-to-balloon treatment time

LifeBridge Health (Operator Console and Web-Based Directory)
Baltimore hospital network improves performance with operator console and web directory

Maimonides Medical Center (Consulting Services)
Standardizing directory data integrations with the help of Consulting Services

North Mississippi Medical Center (Operator ConsoleSpeech Recognition, Web-Based DirectorySecure Smartphone Texting)
Improving physician and call center communications

PinnacleHealth (Clinical Alerting)
Discover how sending alerts from patient monitoring, nurse call, ventilator, and bed management systems directly to the right staff members speeds patient response and provides a quieter, healing environment.

Regina Qu'Appelle Health Region (Emergency Notification)
Large healthcare system speeds 911 caller response and emergency call handling with e.Notify

Southern New Hampshire Health System (Operator Console, Speech Recognition, Web-Based Directory)
Hospital cuts costs and improves service with speech recognition and call center automation solutions

St. Vincent's Hospital (Clinical Alerting)
Reducing alarm fatigue and enhancing patient care with Spok Messenger

The Ottawa Hospital (Secure Smartphone Texting
Enabling fast, secure texting among staff

Tuomey Healthcare (Critical Test Results Management)
Hospital speeds ED patient discharge times, relays critical and normal test results to physicians faster, and helps patients deal with incidental findings.

Western Cape Department of Health (Clinical Alerting)
Modernizing Communications with Spok Messenger
 

AGED CARE / SENIOR LIVING

Bethany Christian Care (Clinical Alerting)
Improving resident safety and care with Spok's clinical alerting solution

Lynden Aged Care (Clinical Alerting)
Spok Messenger helps improve resident and staff satisfaction as well as staff efficiency

Ozcare (Clinical Alerting)
Ozcare enhances communications and improves responsiveness and safety in its aged care facilities
 

GOVERNMENT

City of Clifton Police Department (911 Call Center Dispatcher Software)
Saving lives with coordinated emergency dispatch

City of Newark, New Jersey (911 Call Center Dispatcher Software)
Highlights the Spok public safety answering point solution

Fort Stewart / Hunter Army Airfield (Speech Recognition)
Keeping in touch with the folks back home

U.S. Army (Speech Recognition)
U.S. Army Conus installs advanced voice communications system
 

HOSPITALITY

ACCOR Group (Alarm Monitoring)
Global hotel group enables world-class service through advanced communications technology

Foxwoods Resort Casino (Enhanced 911)
Protecting staff and guests with enhanced 911

The Peninsula Hotels (Alarm Monitoring)
Spok Messenger helps The Peninsula Hotels integrate alerts from its fire panel, building management system, property management system, and others to staff's mobile devices.

The Yachts of Seabourn (Alarm Monitoring)
Ensuring seamless staff communications with advanced messaging
 

EDUCATION

Cornell University (911 Call Center Dispatcher Software)
pc/psap helps on-campus police department ensure safety for
students, faculty, visitors, and staff with efficient 911 call handling

Middlesex County College (Speech Recognition)
Directing calls quickly and reducing call volumes for operators with speech recognition

Mesquite Independent School District (Enhanced 911)
Improving safety district-wide with Spok enhanced 911

San Diego State University (Speech Recognition)
Freeing operators for callers needing in-depth assistance
 
University of California Berkeley (911 Call Center Dispatcher Software)
Improved campus safety with E911 and 911 call center software
 

EMERGENCY SERVICES

New South Wales Rural Fire Service (Critical Alerting
Improved emergency notification for firefighters

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