Spok Departments

ACCOUNTING AND FINANCE
ACCOUNTING AND FINANCE
Manages all fiscal matters at Spok and works closely with our parent company, Spok Holdings, to report the financial metrics required for public entities.
CUSTOMER SUPPORT
CUSTOMER SUPPORT
Works with our enterprise customers when system issues arise that require resolution at any time of the day or night.
HUMAN RESOURCES
HUMAN RESOURCES
Manages all aspects of employment for Spok employees—including recruitment, training and development, payroll, benefits, and compliance.
MAINTENANCE BUSINESS
MAINTENANCE BUSINESS
Manages customer maintenance agreements for the software business. Spok boasts a 99% renewal rate for customers with a support and maintenance contract.
MARKETING
MARKETING
Focuses on educating the marketplace about Spok and its solutions, generating leads, and supporting Sales with relevant materials.
PRODUCT DEVELOPMENT
PRODUCT DEVELOPMENT
Creates new products and enhances existing ones. Quality assurance is an integral step to making sure products are delivered as expected. Software development at Spok follows the Agile development methodology.
PRODUCT STRATEGY
PRODUCT STRATEGY
Determines the direction of all Spok products based on customer feedback and changing market trends. They are the experts on all Spok products and work closely with Product Development to ensure the vision of the products comes to life.
PROFESSIONAL SERVICES
PROFESSIONAL SERVICES
Responsible for all services provided to customers after a sale has been made. These types of services include project management and implementation, customer training, and solution consultation.
SALES
SALES
Works with current and prospective customers to explore how Spok solutions can help them improve the way they handle critical communications in their organizations every day.
SALES ENGINEERING
SALES ENGINEERING
Provides pre-sales support to the Sales organization. They serve as the technical product experts throughout the sales process and provide product demonstrations and price estimates.
TECHNOLOGY
TECHNOLOGY
Manages all aspects of IT across the organization, including paging network support for customers, internal application development, systems administration, and user technical support.
TREASURY AND LEGAL
TREASURY AND LEGAL
Manages the organization’s accounts payable and receivable functions, as well as purchasing, facilities, and legal contract review and counsel.