What Hospital CIOs Think About Data Security and Clinical Mobility 

Over the past 20 years, the avenues for sharing protected health information (PHI) have multiplied, and data breaches have become much too commonplace. At Spok, we wanted to understand more about how pressing the data security concern is for IT executives. We designed a survey for Chief Information Officers (CIOs), and it was administered by CHIME in March 2017. More than 100 CIOs took the survey, and here are their responses:

What secure communication methods do clinical staff use?

Hospital secure texting by the numbers

Top 4 reasons hospitals use pagers

Summary

It’s clear that CIOs are aware of the challenges and opportunities involved in getting their arms around data security and mobile communication options for their organizations. Sixty percent say process improvement teams at their organization are working on mitigating gaps in clinical workflows. Mobility and clinical process improvements are important to hospital leaders, and CIOs plan to make impactful changes. However, the execution remains a work in progress: Greater than 30 percent of clinical staff cannot receive messages from colleagues on mobile devices. We will be interested to see how this data shifts over time as IT leaders continue to balance data security with better access to information on mobile devices in pursuit of improved staff satisfaction and patient care delivery.